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3rd Armor FAQs
Explore common queries about our Basic Plan, including the seamless sign-up process, database building, dispute resolution for price discrepancies, and the exclusive benefits of our Premium version. Find answers to streamline your experience with 3rd Armor’s innovative invoice price checking solution.
FAQ
Frequently Asked Questions
Upon sign-up, you'll receive a personalized email. To begin, configure Outlook with a rule to forward distributor emails to 3rd Armor. The software then takes one month to build a comprehensive database from your invoices.
When a customer receives an invoice email, the system recognizes it and utilizes AI-infused OCR to read all fields, matching prices with your established database.
If errors (price disputes) are identified, the line item is flagged and placed in a dispute queue. Third-party reviews are conducted to ensure correctness. Users can check the dispute queue, either approving or correcting the line item. Approved disputes trigger an auto-generated email to the distributor, and the disputed invoice is moved to a credit management queue.
The system logs money owed, and a Request for Credit document is generated and emailed to the distributor.
The Premium version includes a dedicated professional who manages the dispute process on your behalf, providing a higher level of service and convenience.
